The Wabano Centre for Aboriginal Health recognizes the absolute right of all clients to privacy and confidentiality and endorses the strongest possible safeguards to ensure the ethical and legal rights of clients. Wabano believes that sensitive information about clients is a sacred trust as well as a right protected under federal and provincial legislation.

Web Site Privacy Policy

Viewing Your Health Record

Wabano believes that a client has the right to access his or her own health information. A client can do this by making a request to see his/her health information in writing, which can be mailed to the Wabano clinic or given to the front-desk staff at reception. The client will then be contacted to come in for an appointment with a provider. The client will be able to go over the health record with the provider in order to understand the information. Any requests for a copy of a health record will take up to 30 days and a fee will apply.

Wabano Confidentiality Agreement

All verbal and/or written exchanges between you, as a Wabano client, and a Wabano staff member will be maintained in confidence except for specific exceptions.

These are the exceptions that will require a Wabano staff member to take appropriate actions to ensure your safety or that of others:

For any other cases, information will not be released to police without a subpoena.

All Wabano staff and volunteers of Wabano are required to sign a “Confidentiality” clause and to comply with the terms of the Confidentiality, during and after the agency has ceased contact with a client. The agreement assures the client that:

If you believe that there has been a breach of confidentiality you can submit a complaint to the Wabano Privacy Officer at privacy@wabano.com or by calling 613-748-5999 and asking for the Privacy Officer.  You may also choose to contact the Ontario Privacy Commissioner at 1-800-387-0073. Any incidents will be reviewed with all concerned.